Thank you for allowing me to assist you, my name is Joe and I will be happy to assist you with your concern today.
In some cases if you contact the manufacture or phone provider they will require that if you do not have insurance and if it is not still under warranty. If you have insurance and or under warranty then you can usually get them to ship you a replacement and then you ship your old one back, thus you may want to contact them back and go over your options. I have a feeling you possibly called LG directly instead of your phone provider (if cell phone) if it is a cell service try contacting them as they usually have better options for you, otherwise again most manufactures require you ship your device to them for repair with no replacement in the down time, as much as I understand how frustrating that is. I know I have been there myself with many devices including personal computers I had to ship out and nothing to use. The good thing is it seems you just bought it this year and it may be under warranty, contact your provider and ask about warranty replacement options. Batteries are sometimes not covered for as long.
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Good afternoon Lynne,
Unfortunately that is up to the manufacture as to what they will do. You may be able to go down to your local service provider and see if they have a battery they can test it with, but that is the only option that I see other than sending it into them if that is what they are telling you must be done.