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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 33885
Experience:  Android Systems Specialist
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I accidentally deleted some dden app pics that were misnamed

Customer Question

i accidentally deleted some hidden app pics that were misnamed #jpg instead of .jpg how can i recover them
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Tell me which picture recovery app you used please?

And which hidden apps did these pictures come from?

Thank you

Customer: replied 1 year ago.
the hidden app was Folder lock pro and i tried all apps in the app store at google play all they would locate were .jpg and thumbnails and i need them to locate #jpg i believe on the internal phone memory
Expert:  Richard replied 1 year ago.

ok, being a #jpg file makes it very hard as none of the apps will work.

Your only read chance is to do the below steps using your computer and the Note connected to it

1. Download and install the Recuva software.
2. Plug in your Android and set it to “USB Mass Storage” mode if prompted so the computer sees it.
3. Open Recuva and cancel out of the wizard.
4. Pull down the first drop box and select your SD card.
5. Pull down the second drop box and choose “pictures”.
6. Go into the options menu and select “Tree mode.”

(This will give you the option to select the entire card.)

7. Hit “Scan” and allow Recuva to discover your files.
8. If you do not need the entire card use the thumbnail view or list view.
9. Click “Recover.”
10. It will ask where you want to recover to.

(My suggestion is create a folder on your computer and select that.)

11. Let it work its magic and start breathing again, if its possible to retrieve the data, this program will do it, but for this type of file its the only process that can help

Let me know the results please,

Customer: replied 1 year ago.
i tried that but the galaxy note 3 does not have a usb mass storage mode and i have tried to find a patch to make one but have had no luck
Expert:  Richard replied 1 year ago.

As long as the computer sees the files on the Note then it is in this mode.

It does this by default.

Customer: replied 1 year ago.
i have tried it it would not recognize my phone
Expert:  Richard replied 1 year ago.

The computer is not recognising the phone?

Customer: replied 1 year ago.
right and when i look up ehy it says because there is no mass storage mode
Expert:  Richard replied 1 year ago.

Ok, I remember now the Note 3 can be a pain with this.

Connect it again to the computer then hold the status bar (located at the top) then drag down.

Select Connected as a Camera

Select Media device (MTP).

Then tell me if it is seen please

Customer: replied 1 year ago.
still not recognizing it. its not in the drop box
Expert:  Richard replied 1 year ago.

ok then it is not going to be recoverable sorry.

You have two issues preventing this. 1 is the file type and that it is a #jpg which none of the apps are going to search for and find and the second being the fact you cannot enable USB mode so an external program that could do this on most phones, cannot access it directly. It is not going to be possible sorry.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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