Hello! My name is ***** ***** Kindle Expert and I am happy to be working with you today. Let's see if we can get your problem resolved!
This may be a simple software problem. Reload the system software by sliding or pressing and holding the power switch for 20 seconds. The Kindle should come back online within 3 minutes. Let me know if it doesn't work.
If you need more help please reply. If not rate positively and have a great day!
What is on the screen when it freezes?
I see you've requested a phone call. I can't call currently, but let me release the question so another expert can fulfill your request.
HI there and welcome
I am another expert on this site as your inital expet has left.
Do you still require assistance with this problem?
Please let me know