Hi, I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you. May I have the Full model #?
Also how old your tablet is?
Thank you for choosing Just Answer.
Hi thanks for that information.
Your drive is stuck sue to a corrupt system file. This can be fixed but you will lose all your personal data unfortunately.
To fix this please follow these instructions.
Hi you can try that but usually that wont work ;-(
Hi Sharon, we got it!!!
Here is the procedure for your reference in the future;-)
turn to left 3 full times to the 1st number.
turn past 2nd number one time then continue to that number then stop, now turn back left just to the last number and stop your safe should open!
Tips are always welcome;-)
Have wonderful day so happy I could help!
Hi Sharon that should be the steps you need, if you need anything else please let me know. Thank you and have a wonderful day.
Hi Linda, I'm sorry the site has had a few issues lately how can I help you with your Samsung device?
Please include the full model # ***** age and problem you are experiencing so I can assist you;-)
Hi now it shows up, did you follow the instructions I sent for a reset?
my apologies again, it seems that the information for someone elses cot mixed up with yours, they had a safe issue you need the reset procedure. It looks like you got that did you?
Thank you for that.
Hard ReSetThis setting erases all data from your device, includingyour Google or other email account settings, system and application data and settings, and downloaded applications. Aftera reset, you’ll be prompted to set up your device the next time you turn it on.1. With the device off, press and hold Volume Up and Power.2. Release the Power button when you see the Samsung logo, but continue to hold Volume Up until the recovery screen appears.3. Use the Volume buttons to navigate the menu and select wipe data / factory reset. Press Home to choose the selection.4. Press Volume Up continue.The UNIT should then go through the hard reset process & Reset to Factory Settings
Hi Linda, did that work for you?
Good morning Linda, did the new reset procedure work for your unit?
If so please rate kindly if not please let me know.
Hi Linda, that should work. It is the standard reset when the system spaces out in this way.. I will offer you a phne tech support call. I think maybe you may be doing something incorrectly?
Im not sure but I would like to help you get your unit working.
If you accept this offer I will call you. If not we can continue here like this. Either way is ok with me;-)