Android Questions? Ask Android Device Experts for Answers ASAP
If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.
Usually the issue is software related and not hardware/mechanical related. The only way to find out is to perform a factory reset on the Kindle and try using it again after the reset. The reset will wipe your Kindle clear but the books will download again after you register the Kindle back to your account.
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