How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

I have the keyboard kindle not the fire or. when i turn it

Customer Question

I have the keyboard kindle not the fire or white. when i turn it on I get a prompt to connect to wireless but it will not let me access my books or other files I have stored
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Was the kindle working fine previously without connecting to Wi-Fi / wireless?
Does it show any wireless network name?
What happens if you cancel / exit the wireless screen?
Do you have a wi-fi / wireless modem / router device at home?
Was there any change recently to your kindle that may have caused this issue, such as the kindle was reset to factory defaults, etc.?
Please reply at the box below. Thank you.