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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 9547
Experience:  8+ years of professional experience
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I have my granddaughter's Visual Land Prestige Elite 9Q

Customer Question

I have my granddaughter's Visual Land Prestige Elite 9Q Tablet with me. She received it for Christmas. She tells me that it will not charge. What can be done to fix it? Susan
Submitted: 1 year ago.
Category: Android Devices
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Either the battery has turned out to be no good,
Or, the charging circuitry in the tablet has turned out to be no good,
Or, the charger/adapter is broken somehow. (If not visibly broken, this is less probable.)
Since the tablet is less than a year old, it is theoretically covered by the manufacturer's warranty. Which would entitle a claimant who owned the device, to free repairs.
However, as a gift, its warranty status is uncertain. Repair to it might well turn out to be at your cost.
As for where to have it repaired:
Visual-Land Co.'s contact info is at
http://visual-land.com/index.php?route=information/information&information_id=7
and amounts to a phone number, pretty much: (###) ###-#### M-F 8am-5pm PST
Customer: replied 1 year ago.
Please cancel. I have contacted visual land directly
Expert:  Russell H. replied 1 year ago.
I have probably got no power to cancel - as a JustAnswer.com Expert, I offer advice within my professional fields of specialization. For other concerns, I must refer you to Customer Support at JustAnswer.com:
http://ww2.justanswer.com/contact-us
Good luck with the tablet and its problem. I hope that my advice proves useful.