Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Did you try to reboot this way: Press and hold the Power on / off button on the kindle for about 45 seconds, then turn it back on and check.
- If that does not work, please try the following:
Once done, it will let you re-set up your kindle, and all your previous books will download back to your kindle.
Please reply at the box below to continue troubleshooting. Thank you.