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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31310
Experience:  Android Systems Specialist
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I just purchased a new kindle because I couldn't get my old

Customer Question

I just purchased a new kindle because I couldn't get my old one to charge. After taking it to a repair store it started charging and seems to be working fine but I have not been able to sign onto my new kindle as it keeps saying I have an incorrect kindle address or password. It won't accept my kindle e-mail address or password. Please give me some help.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you reset your password ***** use this new password ***** to sign into your Kindle
To reset the password, you do this via your computer on my link below.
https://www.amazon.com/gp/css/account/forgot-password/email.html
Then use this new password ***** the Kindle and it should then be accepted.
Let me know the results please