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Thomas
Thomas, Technician
Category: Android Devices
Satisfied Customers: 1857
Experience:  Ready to assist with your Android Tablets and Phones
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My Android just went black. I tried pulling the battery and

Customer Question

Hello...My Android just went black. I tried pulling the battery and it didn't help. Any ideas?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Thomas replied 1 year ago.

Lets to through the basics.

1. Try to get any response from it by pressing and holding the power button down for 30 seconds with the battery in and a charger connected.

2. If that doesn't work, try it without the charger connected, then take out the battery and connect the charger and try another 30 seconds.

3. If there are no signs of life, try another charger and perform the steps above again.

4. Finally, see if a friend that has the same phone will let you borrow a battery and see if that is the problem. If it is you can purchase one. If it isn't, your options are down to going through the manufacturer for warranty support or through your mobile carrier.

Customer: replied 1 year ago.
I tried all those.
Any other ideas?
Expert:  Thomas replied 1 year ago.

Won't flicker a light, nothing on the screen, just dead?

Customer: replied 1 year ago.
Yep nothing!
Expert:  Thomas replied 1 year ago.

How long have you had it?

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