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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My phone turns on but it won't go to my main screen .it just

Customer Question

Hi.my phone turns on but it won't go to my main screen .it just reads Samsung .I have a Galaxy S2
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you remove the battery, then put the battery back in then holdd the volume up and power button until you get to a menu.
Tell me if you can get to this menu please.
Customer: replied 1 year ago.
No it just reads Samsung with a low light but now I noticed it moves up and down the screen
Expert:  Richard replied 1 year ago.
ok, do you see Wipe Cache?
Customer: replied 1 year ago.
It only reads Samsung.last night it was working but my apps for some reason didn't want to open so I just took out the battery and now it won't go to my home screen
Expert:  Richard replied 1 year ago.
ok, use Volume + Down instead of Up
what then happens?
Customer: replied 1 year ago.
I would call you but I'm using a Samsung tablet
Expert:  Richard replied 1 year ago.
No need to call, its something the website offers.
use Volume + Down instead of Up
what then happens?