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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10572
Experience:  Personal Experience with many Android devices and versions
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My kindle has frozen on the sleep mode- help on holiday with

Customer Question

My kindle has frozen on the sleep mode- help on holiday with loads of time and books to read!
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
First we can can soft-reset the Kindle and see if it works or not. Press and hold down (or slide) the Power button for 20 seconds and this will reset the Kindle.
If that didn't work, then connect the Kindle to your computer or charger and reset it by holding down the Power button for 15 seconds while connected. This will force reboot it.
Please let me know if that didn't work, so we can continue troubleshooting

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