I'm sorry about the issue. Please press and hold the Power On / Off button on the phone, then select the Restart option, and check.
- If that does not work, please go to Settings app icon, then Applications, then Applications manager, then ALL option
, then scroll down, then open the item Google Play Services and clear cache / data. Do the same for the item Google Play Store. Then check.
- If it still does not work, go to Application manager again, then tap on the item Google Play Services, then Disable it (turn it off), then uninstall updates. Do the same for Google Play Store.
, then restart the phone, then go back and enable those two items back, then check.
, (go to Play Store app to install new updates.)
Please reply at the box below to continue troubleshooting. Thank you.