Hi! My name is ***** ***** I'm happy to help!
When do you see this message? Is it when trying to use a certain app? If you restart your phone, does the message come back immediately?
Are you able to access any menus? Or does this message prevent you from doing anything?
There is a long solution and a short one, the long solution would be to go into application settings and force each app to stop one at a time until you discover which is causing the message. The short solution would be to backup and restore. (Settings, General, backup and restore)
A full restore should fix the problem. I wish I could tell you based on the message what was causing it, but this is a very generic error and could be caused by any application.
If you need more detailed instructions on either solution, please reply with what version of android you currently have.
Lets try it from the recovery console.
"Sorry, program is abnormal, it will exit" is that the exact message that you receive?
Just for the fun of it, can you take out the sim card and SD card, turn on the phone, and see if you get the same message?
I am all out of ideas, let me open up the question to someone else here and let them take over. So sorry I couldn't be of help.
Hello. My name is***** can provide you with additional assistance.
The message that you have provided is not a message that would appear on android device. To find out what the problem is, you need to have the exact wording of the message. There is no such thing as a message that says "sorry, program is abnormal". Possible messages are:
"abnormal program termination"
"application installer abnormal process termination"
and there should be more to the message including and "exit value".
The reason you are getting this message even after reset is because you have somehow restored the problem to the reset device.
Please do the reset, and set it up as a brand-new device. If you are using titanium backup, do not do the restore from titanium. Login with your Google account, re-synchronize all your data, and then add your apps back. Afterwards if there is something that doesn't synchronize for some reason that is on your titanium backup you can restore it, but do not restore apps or app data.