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Chris Lindsey
Chris Lindsey, Technician
Category: Android Devices
Satisfied Customers: 283
Experience:  IT Technician at Tech Amelia
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I have beenhacked passwords stolen multiple ips on my phone.

Customer Question

I have beenhacked passwords stolen multiple ips on my phone. Using my apps changing my phone to windows what can i do
Submitted: 1 year ago.
Category: Android Devices
Expert:  Chris Lindsey replied 1 year ago.

Hello, my name is ***** ***** I would like to personally welcome you to JustAnswer.

If your phone has installed a virus, back up your information if needed, go to Settings, do a Factory Reset of your Windows Smartphone.

The IP on your phone changes every few hours. Make sure to not go on untrusted websites or open any malicious e-mails.

If you are connected to a WiFi network, you will need to call your internet company and ask them to do a virus scan to check for viruses on your network.

From there you are good to go and don't need to worry.

It is best to install a virus protection software. Go in your app store and install a good software names Avast.

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Customer: replied 1 year ago.
Ip address
Expert:  Chris Lindsey replied 1 year ago.


Can you clarify your last response of "Ip address"?