How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask ITPeter Your Own Question

ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 15775
Experience:  Electronic Engineer
30970729
Type Your Android Devices Question Here...
ITPeter is online now
A new question is answered every 9 seconds

Samsung tablet model wont update firmware or shut down.

Customer Question

Samsung tablet model wont update firmware or shut down.
Submitted: 1 year ago.
Category: Android Devices
Expert:  ITPeter replied 1 year ago.
Hi there,
If the tablet will not update or shut down, then try a factory reset:
1. Ensure that the Samsung tablet is powered off.
2. Press the Power and the Volume Up button together till the device displays the start-up logo.
3. Once the logo is displayed, release the buttons and wait till the device enters the Android system recovery mode.
4. On the displayed screen, use Volume Down button to go to the wipe data/factory reset option (Volume Up and Volume Down buttons are used to highlight the displayed options on the Android system recovery screen).
5. Once the option is highlighted, press the Power button to select the option. (Pressing the Power button in Android system recovery mode selects the highlighted option.)
6. On the next screen, press the Volume Down button multiple times till the Yes -- delete all user data option is highlighted.
7. Press the Power button to hard reset the Samsung tablet device.