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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 14408
Experience:  Years of experience and education.
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I cannot connect with WiFi. Why? What can I do?

Customer Question

I cannot connect with WiFi. Why? What can I do?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,
Jason
Customer: replied 1 year ago.
Ubee modem model no. DVW326
Expert:  Jason Jones replied 1 year ago.
Thank you kindly for the update.
On a computer that is connected to the router, perform the steps below:
- Click the following link ---> http://192.168.100.1
Username: user
Password: user
- Click the Wireless settings link
Your network name and password ***** listed on that page.
Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal.
I look forward to your next message or your rating below.
Please, do not forget to rate my help on this page.
Thank you again,
- Jason
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jason Jones replied 1 year ago.
Thank you for the update. A phone call will not help at all.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Expert:  Jason Jones replied 1 year ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following code H4 and click the circle button to start the remote application.
Expert:  Jason Jones replied 1 year ago.
Are you still with me?
I see that you have neither responded, nor have you ran the remote application.