How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31327
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

Thank you Richard expertise first. I have a tracphone

Customer Question

Thank you Richard for yr expertise first. I have a tracphone Samsung Galaxy not receiving email or text please help already removed battery for five minutes. Can't find application, manage app
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Has it sent and received emails before?
Which email service is it connecting to?
And which model Galaxy is the phone?
Thank you
Customer: replied 1 year ago.
Yes it received emails. Connected to yahoo galaxy Samsung sms766c
Expert:  Richard replied 1 year ago.
Thanks
Can you go to Settings, wireless, and make sure Mobile Data is checked.
Then open the internet app on the phone and tell me please if you are able to actually open a web page on the phone.
Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
Webpage is not available getting message. Internet connection
Customer: replied 1 year ago.
Been messing with Roku streaming but not connected yet fyi
Expert:  Richard replied 1 year ago.
ok, thats why you get no messages as it has not internet
Is the phone normally connected to wifi?
Customer: replied 1 year ago.
Yes it shows it is connected
Customer: replied 1 year ago.
It was working fine yesterday sunday
Expert:  Richard replied 1 year ago.
ok, remove the power to your wifi router and wait 4 minutes
Then connect the power to your wifi router and wait 5 minutes, then restart the phone and tell me if it now can open a web page please.
Customer: replied 1 year ago.
Plz wait
Expert:  Richard replied 1 year ago.
ok
Customer: replied 1 year ago.
Stupid ? At box with all the flicking lights
Customer: replied 1 year ago.
Att box
Expert:  Richard replied 1 year ago.
yes thats the one
Customer: replied 1 year ago.
Thank you shutting down computer five minutes wait until 105
Expert:  Richard replied 1 year ago.
Thanks
Customer: replied 1 year ago.
Completed
Expert:  Richard replied 1 year ago.
thanks What are the results?
Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
Mention settings manage app couldn't find manage app
Customer: replied 1 year ago.
Found a clear data delete app data deletes files settings accounts databases do I do this
Expert:  Richard replied 1 year ago.
No you dontThe problem is you have no internet to the phone, so it does not connect.Can you go to Settings, Wifi and make sure you are connected to your wifi network.
Customer: replied 1 year ago.
What is sums messages no more data charges so can't receive email.?.
Customer: replied 1 year ago.
sms messages similar to text
Expert:  Richard replied 1 year ago.
ok, so you ran out of internet for the phone, so this makes sense as to why you cannot get messages, tracfone have stopped it for the month as you used up all your data. You would need to contact them and then get additional credit for it to work again. Do you have their contact details?