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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10598
Experience:  Personal Experience with many Android devices and versions
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My samsung galaxy tab a wont turn off, the screen is stuck

Customer Question

my samsung galaxy tab a wont turn off, the screen is stuck on and it doesnt respond to anything
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
We can force boot it into Safe Mode. Connect it to your computer with the USB cable and then press and hold down the Volume Down and Power button at the same time for 20 seconds and this will force boot it to Safe Mode.
If that didn't work, then hold down Power and Volume Up and this will boot into recovery mode.
Please let me know if that didn't work, so we can continue troubleshooting.