How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 14398
Experience:  Years of experience and education.
30759776
Type Your Android Devices Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

Fell asleep whilst reading and my Kindle dropped to the floor.

Customer Question

Fell asleep whilst reading and my Kindle dropped to the floor. I cannot get it to turn off or respond to any commands. Help...I am stranded in Canada until September! May I order a replacement and have it shipped here. I presume that I must return my broken one post haste. Where should I send it? Do I sound bereft...I am.
Toni
Submitted: 1 year ago.
Category: Android Devices
Expert:  Jason Jones replied 1 year ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
Please, follow the instructions below to solve your problem:
- Plug the charger into the Kindle
- Wait 20 seconds
- Press and hold the power button for 20 seconds.
- Let go of the button.
- Wait 30 seconds.
- Turn it on.
- If it does not turn on, you may need to have it repaired.
If that still does not work, please, continue below:
Please, click the following link: - https://www.amazon.com/gp/help/customer/contact-us
- Log into your account.
- Click the Kindle button.
- Choose Kindle Device from the pull down menu.
- Choose Problem with my Kindle from the next menu
- Choose My Kindle is frozen from the next menu
- Click the Call Us button.
- Enter your phone number and click the Call Me Now button.
You can explain your issue to them and request a repair and/or replacement.
I look forward to your next message or your rating below.
Please, do not forget to rate my help on this page.
Thank you again,
- Jason