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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31127
Experience:  Android Systems Specialist
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Please help... Replaced my Samsung galaxy mega screen and digitizer

Customer Question

Please help... Replaced my Samsung galaxy mega screen and digitizer phone will start but is stuck on (Samsung galaxy mega) I can't get into anything. My whole life is in phone literally and I had no back up... I don't want to hard reset and lose everything is there any way?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you install Samsung Kies on your computer from my link below
http://www.samsung.com/us/kies/
Once installed, run it and connect the phone to the computer
Then try to update the phone and tell me please if it then starts.
Let me know the results please
Customer: replied 1 year ago.
I need the best of the best to help me... And easier for me to say it than pit into words.. I am afraid to lose my whole life and Samsung want me to just do a hard reset.. There has to be a way..
Customer: replied 1 year ago.
I tried kies the phone womt go all the way on to get recognized by the computer...
Expert:  Richard replied 1 year ago.
what exactly happens when you tried to use Kies?
Customer: replied 1 year ago.
Play new update ordered a second screen and digitizer same thing freezes on the beginning I pit the cracked screen and digitizer back on an it gets to home page... Why would this be happening?
Expert:  Richard replied 1 year ago.
.what exactly happens when you tried to use Kies?