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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31245
Experience:  Android Systems Specialist
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My daughter locked my phone by entering my pin too many ti

Customer Question

my daughter locked my phone by entering my pin too many times
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
You will have to reset the phone, it is the only way to remove the lock.
It will wipe all data and return the phone to new, but this you cannot avoid.
To do the reset, please do the following
Turn off the device.
Press and hold the following three buttons at the same time:
Volume Up key
Home key
Power key
When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
When the Android System Recovery screen appears, release the Volume Up and Home keys.
Press the Volume Down key to highlight 'wipe cache partition.'
Press the Power key to select and wipe the cache.
With 'reboot system now' highlighted, press the Power key to restart the device.
This will then reset the phone and you can then set it up and use it again.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen and then submit, that would be greatly appreciated.
Thank you

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