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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 16050
Experience:  Android technician
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Kindle wont turn on just black screen. green light on the

Customer Question

kindle wont turn on just black screen. green light on the bottom
Submitted: 1 year ago.
Category: Android Devices
Expert:  Josh replied 1 year ago.
Hi! Please hold down the POWER BUTTON for 20 seconds until the Kindle restarts. After the restart, the Kindle should work properly. If the Kindle does not restart or power on, please plug in the Kindle for 5 minutes and while it is plugged in, hold down the POWER BUTTON for 20-30 seconds.
Expert:  Josh replied 1 year ago.
Let me know if the issue was resolved. If the issue was resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you. If the issue is not resolved, please reply back so we can continue to fix the issue.