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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31324
Experience:  Android Systems Specialist
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My Nook is having problems with google play. It keeps stop

Customer Question

My Nook is having problems with google play. It keeps stopping.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Nook and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Nook and tell me if it now works please.
Let me know the results please
Thank you
Customer: replied 1 year ago.
It did not work
Customer: replied 1 year ago.
Are you there
Expert:  Richard replied 1 year ago.
Yes I am here.
What exact error do you receive when now trying to open it?
And which model Nook is this?
Customer: replied 1 year ago.
Nook 2.1? I get sorry google playservice has stopped
Expert:  Richard replied 1 year ago.
Thanks
We will have to reset the Nook. This will remove all data and apps and return the Nook to new, but this we cannot avoid.
To do the reset
Press the ∩ button to display the quick nav bar.
In the quick nav bar, tap the Settings icon.
In the Device Settings section, tap Device Info.
Tap Erase & Deregister Device.
Tap the Erase & Deregister Device button.
Let this complete then register the Nook again so you can get your books back, and the play store should then open.
Let me know the results please