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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 34669
Experience:  Android Systems Specialist
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NEXUS Tablet will not come on or take a charge

Customer Question

NEXUS Tablet will not come on or take a charge
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the tablet and hold the power button to off for 35 seconds.
Release, then connect the charger and hold volume UP and power
Tell me if it now turns on
Let me know the results please
Thank you
Customer: replied 1 year ago.
nothing happened
Expert:  Richard replied 1 year ago.
ok, when you connect the charger, do you see any response on the Nexus?
Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** problems confirmed
It is the internal mainboard that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the Nexus to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
ok
Expert:  Richard replied 1 year ago.
If you need anything else, please let me know
And please remember the service rating.
Thank you

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