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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 33797
Experience:  Android Systems Specialist
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Upgraded to Android Lollipop and phone (Google Nexus 5) has

Customer Question

Upgraded to Android Lollipop and phone (Google Nexus 5) has been f....d ever since. It crashes constantly. When turning it on, it says 'optimizing app ...", and shuts itself down again ... so frustrating! Is it possible to reload KitKat where I had no such problem? If so, how would I do this?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
First just to see if we can solve the crashing issue, go to Settings, Applications and look under the list all for Google Services Framework
Press it and press clear data
Then restart the phone and tell me if you still have the problem please.
Customer: replied 1 year ago.
before I do this ... clearing the data will do what? contacts, apps, etc. will all still be in place?
Expert:  Richard replied 1 year ago.
yes, nothing of your data is touched. I will warn you first if this occurs.

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