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info tech
info tech, Other
Category: Android Devices
Satisfied Customers: 13748
Experience:  E reader expert
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Product will not recharge. have tried resetting

Customer Question

product will not recharge. have tried resetting
Submitted: 1 year ago.
Category: Android Devices
Expert:  info tech replied 1 year ago.
Hello
Welcome
Thanks for the Question
Its likely the software has dropped out on the kindle so please reset it by doing this first charge the kindle for 20 mins pref at a different power-point from one you have been using then hold down the on/off switch for 40 seconds (use a watch to time)then release your finger the kindle will reboot and reload the operating system and the kindle should then recharge OK, do this on and off the charger as necessary and upto 4 times if not succesful.
Let me know if you need more help
A positive rating is appreciated thank you there will be a rating bar with this post thanks again.
Regards
Anthony