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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10227
Experience:  Personal Experience with many Android devices and versions
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I have a virus on my prime. Went to safe mode downloaded virus

Customer Question

I have a virus on my prime. Went to safe mode downloaded virus removal program but cant open it.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Some removal applications won't work in Safe Mode ? Have you tried Avast ransomeware removal tool ?
If that didn't work too, then we can try to remove it manually. Go to Settings > Applications Manager or Apps or Applications.
Swipe left or right to Al tab which is next to Installed, Running etc tabs.
Looks for suspicious applications like Ukash, BadDoink, AnallLockScreen etc. Remove all suspicious applications from there.
If you are unable to uninstall, then go to Settings > Security > Device Administrator. If you see AnallockScreen or any suspicious app there, then uncheck it and uninstall it from Applications Manager.
Please let me know if that didn't work, so we can continue troubleshooting.