How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

I need help with setting up my account . A friend of mine set

Customer Question

i need help with setting up my account . A friend of mine set an account on my smart phone. and did not tell me what she did . so i need help in getting into my account or erasing the information or starting over again
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. What kind of account is it?
If it is an email account, do you see the email address?
Is it a Google account / gmail email address (go to Settings -> General -> Accounts, then check Google option there, and let me know)?
Is this a brand-new phone?
If you'd like to, we can reset the phone fresh, so you can set it up fresh with a new account you want.
Please reply at the box below. Thank you.