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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 9750
Experience:  8+ years of professional experience
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Droid Razr HD stuck on Motorola Logo. Trying to factory reset

Customer Question

Droid Razr HD stuck on Motorola Logo. Trying to factory reset but now stuck at Triage screen which has Android with a red triangle and exclamation point
Submitted: 1 year ago.
Category: Android Devices
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
That sounds as if either the phone or the Android OS on it is defective.
I suspect that the phone is defective, since it might possibly make the Android OS on it malfunction. Also, the occurrence, even once, of being stuck at the Motorola logo might indicate that.
At any rate, I don't think there's much that can be done for it, without sending it off for repair, unfortunately. A basic and crippling malfunction like that probably cannot be overcome, except perhaps in a professional repair shop.
(*If* I were wrong, and it were solely a problem with the Android OS, then it would at minimum have to be entirely reloaded onto the phone.)