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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 14404
Experience:  Years of experience and education.
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Used Send to kindle to send txt file. But, cloud did not send

Customer Question

used Send to kindle to send txt file. But, cloud did not send back to my kindle paperwhite
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Sorry I am trying to understand the issue you are having. Is it that you are now getting a Kindle cloud drive full message, you signed up for unlimited storage but it is still full?
Customer: replied 1 year ago.

i have not check my kindle cloud drive yet. but, i used "send to kindle" feature to send txt file to cloud. I usually will send the file back to my kindle within 5 minutes. but, this time, nothing comes back from cloud

Expert:  Richard replied 1 year ago.
Thank you
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and send it again and tell me if it now comes please.
Let me know the results please
Thank you
Customer: replied 1 year ago.

i tried use "send to kindle

i sent three files to cloud using "send to kindle" feature. two files back to my kindle, but one did not

Expert:  Richard replied 1 year ago.
It is likely the file that did not is not compatible
What type of file did not make it
Customer: replied 1 year ago.

helleo richard, are you there

Expert:  Richard replied 1 year ago.
yes, and I just replied to your Jeffrey
I will repeat it
It is likely the file that did not is not compatible
What type of file did not make it
Customer: replied 1 year ago.

txt file. but, the other two came back also txt files. they are all txt files

Expert:  Richard replied 1 year ago.
how exactly are you sending to Kindle
Customer: replied 1 year ago.

can we talk on the phone?

Expert:  Richard replied 1 year ago.
No sorry Jeffrey as I am about to sign off till Wednesday
Can this wait till then or you would like another expert?
Customer: replied 1 year ago.

I want to talk to someone know about Kindle

Expert:  Richard replied 1 year ago.
no problem, sorry I am just out of time, I will now opt out for another expert to take over.
Expert:  Jason Jones replied 1 year ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
My name is Jason. I look forward to helping you today.
Are you 'sending to kindle' from your computer, your email, or from another android device?
I look forward to your response.
Thank you,
Jason
Customer: replied 1 year ago.

from my computer, by right click the file, then click "send to kindle"

Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
I see that you sent 3 items to your Kindle, but only 2 came through.
May I ask for the size of the text file that didn't send?
Customer: replied 1 year ago.

120 kb

Expert:  Jason Jones replied 1 year ago.
May I ask for the filename of the problem text file?
Expert:  Jason Jones replied 1 year ago.
You may wish to change the name of the text file to something short. An example would be: file.txt
After you rename it, try and 'send it to Kindle' once more. What were the results this time?