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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31327
Experience:  Android Systems Specialist
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I got another phone and when I tried to log onto Pandora IT

Customer Question

I got another phone and when I tried to log onto Pandora IT says that this email address already exists and even with my Gmail on my phone it says the same thing. I have had the same email address more than 15 years. How do I let Pandora radio know this is my email and Gmail address ?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
To clarify, you have installed the Pandora app on your phone.
You open it and enter your email in the app and it says it already exists.
Is this correct?
Customer: replied 1 year ago.
Hi Richard, yes , when i tried more than once with the Pandora app it says this account already exists.
Expert:  Richard replied 1 year ago.
ok, that message means you are trying to create an account, not sign in, which is why it says it exists (as you can only register an email address once with them)
Close the app and best to restart the phone, then open the App and make sure to choose Sign in please, then you enter in your details.
Let me know the results please
Customer: replied 1 year ago.
Ok, thanks if you don't hear from me all when well.
Expert:  Richard replied 1 year ago.
ok, but please remember to rate my service please before leaving.
You can always come back any time if you have problems
Customer: replied 1 year ago.
Richard, I am still getting the same message check my email address and password ***** did restart the phone. .Still can't sign in.
Expert:  Richard replied 1 year ago.
Sorry I am not exactly clear on your message.
On the computer, did you click on the link I gave and try to sign in?
If so, what was the exact message you got?
nothing yet involves any actions on the phone, just the computer.