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AnswerManRob
AnswerManRob, Technician
Category: Android Devices
Satisfied Customers: 10788
Experience:  Over two decades of experience in electronics, including teaching for 5 years.
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All of a sudden, it won't let me purchase or download any new

Customer Question

All of a sudden, it won't let me purchase or download any new music, and the one-click settings are turned on. It's never done this before so could somebody please help me fix it?
Submitted: 1 year ago.
Category: Android Devices
Expert:  AnswerManRob replied 1 year ago.
I would try resetting the Fire by pressing and holding the power button for 20 seconds. Let me know if it doesn't work.
Customer: replied 1 year ago.
It didn't work.
Customer: replied 1 year ago.
It's a kindle fire hd 7
Expert:  AnswerManRob replied 1 year ago.
Are you able to connect to the web and browse web sites?
Customer: replied 1 year ago.
Yes
Expert:  AnswerManRob replied 1 year ago.
Are you getting any kind of error?
Customer: replied 1 year ago.
Yes, it's keeps saying that my payment information is wrong, but it's not. I checked the payment information and it's correct.
Expert:  AnswerManRob replied 1 year ago.
Just to make sure it's not an account problem, try purchasing the book using your computer and select the Fire for receiving the download. Let me know if the purchase succeeds and if so, does it download to the Fire.
Customer: replied 1 year ago.
I've tried both books and games. They download fine. It's just the music purchasing and downloading that's the problem.
Expert:  AnswerManRob replied 1 year ago.
Are you able to purchase the music using the computer?
Customer: replied 1 year ago.
Yes, i can
Expert:  AnswerManRob replied 1 year ago.
Strange problem. Contact Amazon at(###) ###-#### They may need to reset your account. I would be interested to know if it's a problem with the Fire though.