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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My Nook HD will not charge more than 99% and will not let me

Customer Question

My Nook HD will not charge more than 99% and will not let me see anything but a blank screen
Submitted: 1 year ago.
Category: Android Devices
Expert:  Michael replied 1 year ago.
Hi and thank you for choosing Just Answer.
I am Tech Michael and I will be assisting you today.
Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.
How old is your Nook?
Also may I have the model #?
Thank you
Tech Michael
Customer: replied 1 year ago.
2yr old....I don't see the model number
Customer: replied 1 year ago.
I already have an acct with nook and you should be able to pull up the info
Customer: replied 1 year ago.
Michael are you there?
Expert:  Michael replied 1 year ago.
Hello I am here,
Expert:  Michael replied 1 year ago.
Hi I see that info but do not see the age?
How old is your Nook, and thank you for your patience;-)
Customer: replied 1 year ago.
This is a scam! Take the charges off my checking acct and cancel any service I signed up for, and by the way, I never asked for an acct with you I will be reporting this to my bank today!
Expert:  Michael replied 1 year ago.
Hi I can tell you for sure this is not a scam. We help thousands of customers daily. We also have an A+ rating with the BBB.
I am only a technician and have nothing to do with customer service. If you have a problem with billing please contact them about that.
Did you still want assistance for your Nook issue?
Customer: replied 1 year ago.
No! Credit me with the charges and stop all correspondce with this company!
Customer: replied 1 year ago.
I have notified my bank to stop and dispute this charge!
Expert:  Michael replied 1 year ago.
Thank you I will also let customer service know about this issue;-) as I said I'm only a tech and have nothing to do with the billing.
Sorry you weren't happy with the service on their end.
Have a great day anyway;-)

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