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Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 2728
Experience:  Over 6 years of experience in Electronics support service.
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I cannot switch novel eReader off.

Customer Question

I cannot switch novel eReader off.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Kriptokrit replied 1 year ago.
Welcome!

My nickname is Todd and I will be the expert working with you today to help resolve your problem.


Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.

•ANSWER•

Sometimes your E-reader can be unresponsive and keep you from using the device properly (the most important reason for this issue can be glitch in the software). If there is no hardware issue on the device, some of the solutions below should resolve this issue.

Please follow the steps below to reset your device:
1. Press and hold the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your device.

Please try this procedure at least 3 times.

If the previous procedure doesn't work, perform the procedure below:
1. Plug the E-reader into the charger for 5 minutes.
2. After 5 minutes (while still plugged in) press and hold power button for 35 seconds.
3. Allow up to 3 minutes for the E-reader to reboot.

Another solution:
1. Locate the small hole on the device's back
2. Unfold a paperclip and slide an end into the hole.
3. Press gently until you feel a click.
4. E-reader should restart.

Please try those solutions (step by step) and let me know if that works.

If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.

Kind Regards,
Todd
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 2728
Experience: Over 6 years of experience in Electronics support service.
Kriptokrit and 2 other Android Devices Specialists are ready to help you

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