How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H. , Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
63271161
Type Your Android Devices Question Here...
Nick H. is online now
A new question is answered every 9 seconds

I need help, I broke the screen of my Samsung galaxy S3 and

Resolved Question:

I need help, I broke the screen of my Samsung galaxy S3 and need my calendar information. I some how did not know that my events on my calendar were not in my google calendar and were only on my phone. Is there anyway that I can get it all back?
Submitted: 3 years ago.
Category: Android Devices
Expert:  Nick H. replied 3 years ago.
Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

I am sorry that your phone's screen is broken. Can you see anything at all?

Do you have Kies installed on your computer?
Customer: replied 3 years ago.


No, I can only see that my phone is on by the blinking light at the top where I missed a call when it first happened and the menu buttons at the botXXXXX XXXXXght up when pushing the home button. I was able to see the "home screen" in the back ground but it didn't respond to any finger movement. Once the battery died and I recharged it the screen never came back.

Expert:  Nick H. replied 3 years ago.
Thanks Jessica.

That means the LCD/digitizer broke. This is tough as if the touch does not work, you cannot unlock your phone to sync info over.

Are you going to replace the screen? Or you plan to get another phone?
Customer: replied 3 years ago.


planning on getting another phone eventually, I had an old Iphone that I just transferred over to my number for now.


 

Expert:  Nick H. replied 3 years ago.
Jessica,

Thanks for your info and reply.

Do you have Kies installed on your computer yet?
If not, please go to www.samsung.com/us/Kies. Download and install Kies on your computer.

Run Kies. Connect your phone to computer. Does Kies recognize your phone?
Customer: replied 3 years ago.


Ok I have it downloaded and it has connected to my phone.


 

Expert:  Nick H. replied 3 years ago.
Thanks Jessica.

Does Kies see your phone? See if you can backup your phone.
Customer: replied 3 years ago.


It is backing up everything now.

Expert:  Nick H. replied 3 years ago.
That's great!

Now we can sync the phone's calendar to Outlook or Windows Live Mail.

If you are afraid that it will overwrite your Email calendar, Windows Live Mail is the best way.

If you have Windows Live Mail installed, select to sync your phone with it.

Else CLICK HERE and download/install Windows Live Mail.

Quit Kies. Then run Kies again. Sync your phone's calendar with Windows Live Mail. When done, open Windows Live Mail. Open Calendar. You should see your events there.

If this method did not work or you need more help, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!

 

Nick

Nick H. and other Android Devices Specialists are ready to help you

Related Android Devices Questions