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Bryan
Bryan, Customer Service
Category: Android Devices
Satisfied Customers: 1445
Experience:  Working with HTV Evo 4G, develop android applications for personal use,
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Have ASUS MemoPad Smart. Cant connect to home WiFi. Authentication

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Have ASUS MemoPad Smart. Can't connect to home WiFi. Authentication problem shows up when trying to connect. Help, please.

JBryan42 :

Welcome to JustAnswer. My name is XXXXX XXXXX I will be assisting you today. Please do not rate this session until it has been completed.

JBryan42 :

Do you have any other devices that connect to the network via WiFi?

Customer:

yes, an asus computer & a toshiba computer, also a kindle. i plugged the tablet directly into the modem with no results. i'm wondering if there is a problem with the tablet & centurylink since i was able to connect on the best buy web site when in the store

Customer:

addendum to above: will probably try to exchange for different brand of tablet.

JBryan42 :

hmmm ... well, I don't find any problems between the Memopad and Centurylink. So if the exchange doesn't help, please let me know and we can continue troubleshooting.

Customer:

miraculously connected after the umpteenth try. guess the modem gods awakened. will now try to transfer files fron pc to tablet

Customer:

can't really rate your help since things resolved themselves, but will check ok so you can be paid for your time.

Bryan and 2 other Android Devices Specialists are ready to help you