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James
James, Sr. Android Expert
Category: Android Devices
Satisfied Customers: 15908
Experience:  Vast experience supporting and servicing Android smartphones and tablets.
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is there a master reset for samsung sgh-1857 phone, too many

Resolved Question:

is there a master reset for samsung sgh-1857 phone, too many pattern attempts and i dont remember my google account
Submitted: 3 years ago.
Category: Android Devices
Expert:  James replied 3 years ago.
Yes, there is - however it will wipe all the data on the phone.

Is this ok with you?

J.
Customer: replied 3 years ago.

yes

Expert:  James replied 3 years ago.
Thank you.

Please turn the phone off.

Hold the Volume Up button, and while holding it, also push the Power button - hold both until you see the Android logo.

You will get a boot menu, and will see Erase/Factory Defaults in the menu.

Use the volume keys to get to that entry, and then push power to confirm.

The phone will be wiped clean.



I'd appreciate it if you can rate my service using the faces below my answer.

If you have any other questions or need more information, please ask me – I’ll be happy to respond. Thank you!

Many thanks,

James.
Customer: replied 3 years ago.

not getting an android option but an os warning , when i select the volume up button it says downloading, but its taking forever

Expert:  James replied 3 years ago.
It is downloading an update - let it finish please, and once done - follow my instructions again.

Thanks!
Customer: replied 3 years ago.

do know how long it normally take to finish downloading

Expert:  James replied 3 years ago.
It depends on the internet speed - can take a few hours.

Please let it finish - that's important!


I'd appreciate it if you can rate my service using the faces below my answer.

If you have any other questions or need more information, please ask me – I’ll be happy to respond. Thank you!

Many thanks,

James.
Customer: replied 3 years ago.

i did not have the internet on my phone would that be a problem?


i see at the bottom of the screen a message it says "custom binary download:no current kernel: samsung !!" what does this means

Expert:  James replied 3 years ago.
Not a problem, it will use the cellular data network.

Is the download still going on?

J.
Customer: replied 3 years ago.

i dont have internet a home, so i am to be offline within the next hour suppose this does not work what should i do? how i can i get in touch with you

Expert:  James replied 3 years ago.
Hi,

The only way to get in touch with me would be to come back online...

I expect that this will work, though - as soon as the update is done.


J.
James, Sr. Android Expert
Category: Android Devices
Satisfied Customers: 15908
Experience: Vast experience supporting and servicing Android smartphones and tablets.
James and 2 other Android Devices Specialists are ready to help you

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