How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 16840
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

I am trying to figure out how to "COPY UPDATE PACKAGE TO STORAGE

Customer Question

I am trying to figure out how to "COPY UPDATE PACKAGE TO STORAGE CARD" on my ZTE Merit Android phone...I have NO ROOM on this phone, and, from what I've read online, I need this update package to allow my cell phone more storage...taking it off of the phone's internal storage and onto my 32GB SD card. Help!
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thanks for using JustAnswer. My name is Richard, I will do whatever I can to provide you with excellent service and answer your questions!

Can you tell me what this package is called please?

Customer: replied 1 year ago.

I have discovered through Straight Talk Service that I can free up storage space on my cellular phone if I "copy an update package to image directory on storage card, then click ok" -- and that doing this will erase all data from my phone's internal storage and will then store it all on my SD card.


 


But I can't figure out how to do this...

Expert:  Richard replied 1 year ago.
ok, go to the Google Play Store

Download a free app called OI File Manager

Run it and it will allow you to copy files to the SD Card.

Let me know the results please
Customer: replied 1 year ago.

OK, I have downloaded the OI File Manager app. Now what?


 

Expert:  Richard replied 1 year ago.
Run it and copy this file to the SD Card

It is a file Explorer like the one in windows for copying files.

Customer: replied 1 year ago.

OK, I have moved it from phone to SD card. What now?


 

Expert:  Richard replied 1 year ago.
Tap it and run this file please Kathy

Customer: replied 1 year ago.

I've switched it to SD card under my applications settings, but it is not showing up under running applications. I'm not sure what you're asking me to do.


 

Expert:  Richard replied 1 year ago.
The file, in OI File Manager, Tap it to run it please
Customer: replied 1 year ago.

OK, I've tapped it...there is a Home icon, an mnt and an SD icon...and files under each one...No option to tap that reads "run"


 

Expert:  Richard replied 1 year ago.
Kathy

you copied th file in OI Manager to the SD card correct?

Than tap that file
Customer: replied 1 year ago.

I don't understand what you are asking me AT ALL. I downloaded the OI File Manager app...it downloaded and was sent automatically to SD card. My only option under Manage Applications is "move to phone" -- I don't want to do that, right?


 


What are you asking me to do??


 

Expert:  Richard replied 1 year ago.
No, open OI File Manager

We will do this step by step

Tell me when you have and what you see

Customer: replied 1 year ago.

OK, I have gone to my main apps screen and tapped on OI File Manager.


 


I have opened it. I see a list of files similar to my preloaded Docs To Go and Filer apps on my phone.


 


 

Expert:  Richard replied 1 year ago.
ok, now do you see this update package that you want to run?
Customer: replied 1 year ago.

No. I've never seen one. I have no idea what ZTE or Straight Talk is talking about...but I need to put it on my SD card's image directory. I thought that's what you and I were doing?


 

Expert:  Richard replied 1 year ago.
No... I have never heard of this package, I am only helpinng you run a file...

But I cannot comprehend how a file will make more space, this to me made no sense, but I did not want to inform you as I though you had this file ect..

Do you want me to tell you how you reduce space the proper way?

Customer: replied 1 year ago.

YES!! I have almost 30GB free on my SD card but NO ROOM AT ALL on this stupid phone!


 

Expert:  Richard replied 1 year ago.
ok, this is all you can do to free room

Go to Settings, Applications, Applications Manager

Go through each app and move to SD Card. Not all apps can, so if you do no see it, it cannot be moved.

Uninstall apps that cannot be moved

Keep text messages to a minimum as this uses internal memory

This is all you can do Kathy to free up the internal memory,

Ths phone (with all due respect) is disspointing as it has small internal memory which causes a lot of headaches. and this is the only way to free it up.

If you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can please Rate my service, that would be greatly appreciated.

Thank you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
< Last | Next >
  • http://ww2.justanswer.com/uploads/AN/AnswersByEric/2012-2-12_5011_JAanimatedavi.64x64.gif Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    3144
    Award winning Android Developer & part of the Cyanogen Development Team
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    450
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/CJ/cjangulo1017/2011-10-5_14334_DSC08555.64x64.JPG Cris's Avatar

    Cris

    Technician

    Satisfied Customers:

    406
    3yrs. experience with Android phone and tablets.
  • http://ww2.justanswer.com/uploads/AN/AnswerManRob/2011-5-5_13327_IMG00364201004271053.64x64.jpg AnswerManRob's Avatar

    AnswerManRob

    Technician

    Satisfied Customers:

    338
    Over two decades of experience in electronics, including teaching for 5 years.
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Engineer

    Satisfied Customers:

    301
    Engineer
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Android Expert

    Satisfied Customers:

    298
    Vast experience supporting and servicing Android smartphones and tablets.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Android Tech

    Satisfied Customers:

    274
    Personal Experience with many Android devices and versions