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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8060
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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my son forgot his password XXXXX straight talk huawei ascend

Customer Question

my son forgot his password XXXXX straight talk huawei ascend phone. he can not unlock it. how do i reset?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Nick H. replied 1 year ago.
Hi and welcomed to JustAnswer.com.

My name isXXXXX will assist you with your Android issues.

Do you have Google/Gmail account and password XXXXX with your phone to unlock?

If yes, you can try to unlock 10-15 times. You should get Too Many Patterns Entered screen, use your Google/Gmail account and password XXXXX unlock your phone.

If not, we will have to reset your phone. This reset will erase all data on the phone.

Would you like to proceed?
Customer: replied 1 year ago.

I dont have google/gmail account. i just got him the phone o few days ago.


I am ok with all data being erased.

Expert:  Nick H. replied 1 year ago.
Thanks.

Please do the following steps to reset your phone:

  1. Remove battery out and put it back in.
  2. Press and hold down Volume Up + Call + Power buttons at the same time.
  3. Release all buttons when Logo comes up.
  4. You will see the menu options:
  5. Select wipe data/factory reset. (Volume buttons to go up or down, select with Power button)
  6. Select Yes — delete all user data.
  7. Finally, select Reboot system now.
  8. Your phone will reboot and go through setup steps.

 

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Thank you!

 

Nick

Customer: replied 1 year ago.

there is no menu that appears that wipes/resets the data

Expert:  Nick H. replied 1 year ago.
Thanks.

Did you remove the battery or turn off the phone and then hold the Volume Up + Call (Dial) + Power buttons?
Customer: replied 1 year ago.

yes,the only options are silent mode,airplane mode,power off and restart

Customer: replied 1 year ago.

yes,the only options are silent mode,airplane mode,power off and restart,i tried restart.it didnt work

Expert:  Nick H. replied 1 year ago.
If you see those options, select Power off. Your phone will turn off. Wait for 1 minute.

Then press and hold Volume Up + Call + Power buttons at the same time. Release the button when you see the phone vibrates and show the logo. You should see the menu to reset your phone.
Customer: replied 1 year ago.

no such menu on this phone...isnt there a code number that I can put in? something has to work


 

Customer: replied 1 year ago.
Relist: Other.
there has to be someone who can tell me a code to enter or something. I dont care if data is lost. i just want the phone unlocked
Expert:  Nick H. replied 1 year ago.
Thanks.

Please try to remove the back cover and remove the battery from your phone. Put it back and hold those 3 buttons (Volume Up, Call, and Power) until the logo comes up.

This combination is correct for your phone.
Customer: replied 1 year ago.

it does not work for this phone. period.

Expert:  Nick H. replied 1 year ago.
Thanks for your reply.

Can I get your phone model number? Maybe yours is different version of Ascend.
Expert:  Nick H. replied 1 year ago.
Please try this. Turn off your phone or remove the battery. Then press and hold Volume Up + Menu (3 line) + Power buttons at the same time. See if the Recovery Menu comes up.
Customer: replied 1 year ago.

no,didnt work serial number 268435462602917121

Expert:  Nick H. replied 1 year ago.
Thanks.

On your phone, what buttons do you see? Volume Up, Volume Down, Home (house icon), Menu (3 lines), Search (Magnify glass), Back (pointing back arrow), or other?
Customer: replied 1 year ago.

it has a volume up/down button on left side. a power button on top. it is a touch screen phone that is locked. when i do the volume up+power button a menu appears that can control volume,airplane mode,power off,and restart

 

Expert:  Nick H. replied 1 year ago.
Thanks.

When you hold the Power button and see the options, select Power off.

Is your phone off now?
Customer: replied 1 year ago.

yes

Expert:  Nick H. replied 1 year ago.
Thanks.

Now first locate the Volume Up, Menu (3 lines button) and Power button. Hold them for about 3-5 seconds or until your phone vibrates. Release them. Do you see a Recovery Menu now?
Customer: replied 1 year ago.

i already told you. there is no such menu,no matter how many times i turn it off/on an hold the buttons

Expert:  Nick H. replied 1 year ago.
Thanks.

If your phone is from Metro PCS, please click HERE to see this video to show you how to reset the phone.

If not, turn off your phone. Press and hold Volume Up + Power buttons only this time. Or click HERE to see how to reset your phone.
Customer: replied 1 year ago.

thats not my phone.

Expert:  Nick H. replied 1 year ago.
Thanks.

Let me reopen your question to all experts for suggestions. You will get email notifications.
Expert:  Nick H. replied 1 year ago.
I am sorry that no experts come to help you. I have more time and photos to match your phone so we can reset your phone properly.

Would you like to let me help again?

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