Android Questions? Ask Android Device Experts for Answers ASAP
Hi, please shut the phone off completely and remove the battery for 5 seconds. Replace battery and try turning phone back on. Please let me know what happens.
Did that the phone still will not turn on
Could you tell me what happened immediately before the screen turned blue, i.e. it dropped or got wet? Don't worry, I don't work for your phone company, I am just trying to help you fix the phone.
Nothing it was sitting on the bed next to me, plugged into charger and it was fully charged
I have only had it 2 weeks
Ok. No problem. Since it wasn't dropped or wet, it could be a battery issue. One thing to try would be to remove the battery and then plug the charger in to the phone and see if it will power on that way.
tried that nothing still
very frustrated and no phone
and 60 miles from nearest Metro PCS store
Ok, try removing the sim card and replacing it, if there is an SD card, remove that for now and try turning on the phone with only the sim card in.
Also, you can put the battery back in.
If it still won't turn on, pres and hold the power button and the (volume down) button until the phone turns on.
nothing nothing nothing...........both volume buttons
yes I did the volume down button
Ok I am very sorry, the battery could be defective. If you know where to borrow a battery from an identical phone, you could try that, otherwise unfortunately you may need to have Metro PCS replace/repair.
ok thanks......I don't have another battery