Hi and welcomed to JustAnswer.com.
My name isXXXXX will assist you with your Kindle issues.
Please disconnect your Kindle Fire and connect back to computer. On your Kindle Fire, do you see if there is an Android Screen and USB enable button to tap?
If yes, tap Enable USB connection, your computer should download and install the Driver automatically and see your Kindle Fire as an external drive.
to see how it is done.
If not, click HERE
to download and install the Kindle Fire HD USB driver. Unzip and run the installation/setup file.
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