Please try the following.......
Unplug the Kindle from all outside sources.
Hold the power slide/button for 20 seconds and release.
The Kindle should flash and restart.
Sorry no change
Kindle is not shown as a drive, appears in printers and devices as USB 2861, no driver available \cat 28.
Ok thankyou, do I wait for an answer from them.
Problem still not resolved.
I’m a moderator for this topic. It seems the Professional has left this conversation. This happens occasionally, and it's usually because the Professional thinks that someone else might be a better match for your question. I've been working hard to find a new Professional to assist you with your kindle fire, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
I will wait for an answer.
Thank you for your patience. We will continue the search for a Professional for you.
Hello, I am Engineer John C., I will be your expert today.Why do you want to connect it to your computer? What are you trying to achieve?
Please click the "Reply to expert" button below to let me know.Thank you.
There some aps that the kindle does not allow you to download direct, if you connect the kindle to the computer you drag and drop.
Did as you instructed, but no change.
IMPORTANT: Please remember that I am not getting credit until you rate my answer 3 rating or higher. You are rating my service, not site-issues or the outcome/nature of this question.
Please let me know if this answer will work out. If does not work or you have any questions or concerns, PLEASE DO NOT RATE MY ANSWER YET! Reply to me by clicking on the Reply to Expert button so we can continue to work on this issue.
If my answer worked, please rate my answer GREAT SERVICE or EXCELLENT SERVICE so I can get credit for my time. Tips and bonus are VERY APPRECIATED!
My Kindle Fire HD now shows in Printers and devices but not on my computer. In printers and devices it says needs trouble shooting, on doing this it says driver not available for this device.
Have done above, my Kindle Fire shows USB cable connected, and shows connected to low-power-charger. Kindle shown in printers and devices shows needs trouble shooting, on completion this reads driver not installed correctly.
I opened device manager and found yellow warnings as below,
Other devices:- MTP
Portable Devices:- MTP USB Device.
I expanded USB crontrolers and Kindle was not there.
No change except that I now have WinZip loaded on my computer.
When plug in USB I get the double bleep that indicates a connection but nothing else happens or shows in MY Computer. I now have to go out for an hour, sorry.