Hello and welcome to JustAnswer! My name is XXXXX XXXXX I would be glad to assist you with your issue today. Please note that I am in eastern time (UTC -5:00) and am generally online between the hours of 10 AM and 4 PM and some evenings between 7 PM and 11 PM.
To remove icons or widgets, tap and hold on the widget, you'll see a trash can icon appear. Drag to that icon and let go. It should remove it.
IT DID NOT WORK NO TRASH CAN APPERED
Ok, are you able to drag it around if you tap and hold on it?
Ok, do you notice anything else change on the screen? The app icon should change into a trash can
The icon that looks like a 4x4 grid of dots.
Yes I see the 4 dots and can drag the clock up or down but when i press the dots nothing happens
Ok, it should have changed to a trashcan
It Did Not
Do you have multiple screens?
Ok, just checking. Do you see "Delete" appear at the top, maybe?
Sorry but I am out of ideas at the moment. I will opt out to allow another expert to assist you.
when i go to settings and choose phone info it does not tellme what it is running on. when i tap the widget i see no trash can
First please do a quick reset on your phone. Note: If your photos or videos are on internal memory, you will need to move/copy them to SD card or your computer before this internal memory temp file cleanup as they might get ERASED by this reset.
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when i go to settings i have the following choices display, phone, call,and touch.I get nothing about applications and it does give m a choice to delete anythinf
I Got it. I went in to phone and hit reset and it removed the widgets