My nickname is Todd and I will be the expert working with you today to help resolve your problem.
Before we start, please let me explain how this service works:
Electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE
(that will result in a permanent negative feedback on my record). Please use "Reply to Expert" button instead.
When you are satisfied or your problem has been solved, please don't forget to rate my answer with GOOD SERVICE or EXCELLENT SERVICE
, as this is the only way I get credited for helping you.•ANSWER•
There are two ways to unlock your phone:1. Solution
Enter the unlock pattern until you are prompted with forgot password (forgot pattern in some handsets) at the bottom right side of the screen. Tap on the Forgot Password XXXXX and you would be prompted to sign in with the existing Google account information. You need to provide the ID when you first register or activated your phone. If you have that, it would be easy to get in for you and then change the unlock pattern.2. Solution
If you don't know your Google account information or your phone doesn't recognize it, the only way to unlock your phone will be to perform factory/hard reset of the phone.Performing a hard reset will DELETE ALL DATA
and reset the phone back to the state before you turned on the phone for the first time. Resetting the phone does not erase
any system software updates you have downloaded or any files on your SD memory card, such as music or photos.To perform factory/hard reset please follow those steps:1.
Turn the power off. Remove and replace battery.2. Press and Hold
the Volume Up, Home and Power button.3.
When the start up screen show, release all the buttons.4.
Use the Volume Up/Down button to navigate to "wipe data/factory reset"5.
Select "wipe data/factory reset"6.
Select "Yes -- delete all user data"
* Allow several minutes for the factory data reset process to complete.7.
Select "reboot system now"
* Allow several minutes for the reboot process to complete.
Please note that this procedure require some practice. Check the video below please - click hereIf you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button.