Thanks for contacting JustAnswer.com I am Cris.
Hi. Can you tell me why my phone won't turn on?
Please try the following:Hold the volume down and power button for 20 seconds. This should cause the blue light to stop flashing.
Then press the power button.
This could be a glitch with the software causing the problem.
Wow. It works! Why did this happen?!?!?!
Well, anyway thanks.
Excellent. it appears the software was glitched.
Sorry for late response.
Selecting a positive rating is appreciated.
I guess we're done then. Thanks.
Your very welcome!
Are you still with me?
I'm here....do you need me for anything else?
Everything is fine. Thanks again for your help. Nex time it happens I'll know what to do! Happy Holidays.