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Cris
Cris , Technician
Category: Android Devices
Satisfied Customers: 5816
Experience:  3yrs. experience with Android phone and tablets.
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My Galaxy 3 has a flashing blue light at the top (flashing

Customer Question

My Galaxy 3 has a flashing blue light at the top (flashing very slowly) and phone doesn't work nor will it charge either on the home charger or my car. Help please.
Submitted: 3 years ago.
Category: Android Devices
Expert:  Cris replied 3 years ago.

ITCris :

Hi

ITCris :

Thanks for contacting JustAnswer.com I am Cris.

Customer:

Hi. Can you tell me why my phone won't turn on?

ITCris :

Please try the following:

Hold the volume down and power button for 20 seconds. This should cause the blue light to stop flashing.


Hold down the volume and power buttons for a count of 20. This should cause the blue light to stop flashing. Then push the power button and it should power up as normal.

Read more: Samsung galaxy s3 won`t turn on. blue led light still flashing. calls go straight to voicemail? - Samsung galaxy s3 won`t turn on. blue led light still flashing. calls go straight to voicemail :: Ask Me Fast at http://www.askmefast.com/Samsung_galaxy_s3_wont_turn_on_blue_led_light_still_flashing_calls_go_straight_to_voicemail-qna3684435.html#q1961457

Hold down the volume and power buttons for a count of 20. This should cause the blue light to stop flashing. Then push the power button and it should power up as normal.

Read more: Samsung galaxy s3 won`t turn on. blue led light still flashing. calls go straight to voicemail? - Samsung galaxy s3 won`t turn on. blue led light still flashing. calls go straight to voicemail :: Ask Me Fast at http://www.askmefast.com/Samsung_galaxy_s3_wont_turn_on_blue_led_light_still_flashing_calls_go_straight_to_voicemail-qna3684435.html#q1961457
ITCris :

Then press the power button.

ITCris :

This could be a glitch with the software causing the problem.

Customer:

Wow. It works! Why did this happen?!?!?!

Customer:

Well, anyway thanks.

ITCris :

Excellent. it appears the software was glitched.

ITCris :

Sorry for late response.

ITCris :

Selecting a positive rating is appreciated.

Customer:

I guess we're done then. Thanks.

ITCris :

Your very welcome!

ITCris :

Are you still with me?

Customer:

I'm here....do you need me for anything else?

Cris and other Android Devices Specialists are ready to help you
Expert:  Cris replied 3 years ago.
Hi Jeanne,

I'm just following up with you to see how everything is going. Did my answer help?


Let me know,
Cris
Customer: replied 3 years ago.

Everything is fine. Thanks again for your help. Nex time it happens I'll know what to do! Happy Holidays.


 


jeanne.

Expert:  Cris replied 3 years ago.
Excellent!

Glad to hear that.

Happy Holidays to you as well!

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