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Cris
Cris, Technician
Category: Android Devices
Satisfied Customers: 5474
Experience:  3yrs. experience with Android phone and tablets.
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My Galaxy 3 has a flashing blue light at the top (flashing

Customer Question

My Galaxy 3 has a flashing blue light at the top (flashing very slowly) and phone doesn't work nor will it charge either on the home charger or my car. Help please.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Cris replied 1 year ago.

ITCris :

Hi

ITCris :

Thanks for contacting JustAnswer.com I am Cris.

Customer:

Hi. Can you tell me why my phone won't turn on?

ITCris :

Please try the following:

Hold the volume down and power button for 20 seconds. This should cause the blue light to stop flashing.


Hold down the volume and power buttons for a count of 20. This should cause the blue light to stop flashing. Then push the power button and it should power up as normal.

Read more: Samsung galaxy s3 won`t turn on. blue led light still flashing. calls go straight to voicemail? - Samsung galaxy s3 won`t turn on. blue led light still flashing. calls go straight to voicemail :: Ask Me Fast at http://www.askmefast.com/Samsung_galaxy_s3_wont_turn_on_blue_led_light_still_flashing_calls_go_straight_to_voicemail-qna3684435.html#q1961457

Hold down the volume and power buttons for a count of 20. This should cause the blue light to stop flashing. Then push the power button and it should power up as normal.

Read more: Samsung galaxy s3 won`t turn on. blue led light still flashing. calls go straight to voicemail? - Samsung galaxy s3 won`t turn on. blue led light still flashing. calls go straight to voicemail :: Ask Me Fast at http://www.askmefast.com/Samsung_galaxy_s3_wont_turn_on_blue_led_light_still_flashing_calls_go_straight_to_voicemail-qna3684435.html#q1961457
ITCris :

Then press the power button.

ITCris :

This could be a glitch with the software causing the problem.

Customer:

Wow. It works! Why did this happen?!?!?!

Customer:

Well, anyway thanks.

ITCris :

Excellent. it appears the software was glitched.

ITCris :

Sorry for late response.

ITCris :

Selecting a positive rating is appreciated.

Customer:

I guess we're done then. Thanks.

ITCris :

Your very welcome!

ITCris :

Are you still with me?

Customer:

I'm here....do you need me for anything else?

Cris, Technician
Category: Android Devices
Satisfied Customers: 5474
Experience: 3yrs. experience with Android phone and tablets.
Cris and 3 other Android Devices Specialists are ready to help you
Expert:  Cris replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Cris replied 1 year ago.
Hi Jeanne,

I'm just following up with you to see how everything is going. Did my answer help?


Let me know,
Cris
Customer: replied 1 year ago.

Everything is fine. Thanks again for your help. Nex time it happens I'll know what to do! Happy Holidays.


 


jeanne.

Expert:  Cris replied 1 year ago.
Excellent!

Glad to hear that.

Happy Holidays to you as well!

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