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BeBoo
BeBoo , Customer Service
Category: Android Devices
Satisfied Customers: 6977
Experience:  Android programmer and system administrator for law firm utilizing Android devices
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Hi, my galaxy s3 only shows unknown on ALL my incoming calls.

Resolved Question:

Hi, my galaxy s3 only shows unknown on ALL my incoming calls. Even when the other caller has their caller ID activated. Please help, I love the phone but this is highly annoying. When I go to call logs it still only reflects Unknown, thus I can't even call the person back or know who tried calling me.
Submitted: 3 years ago.
Category: Android Devices
Expert:  BeBoo replied 3 years ago.

BeBoo :

Hello and welcome to JustAnswer! My name is XXXXX XXXXX I would be glad to assist you with your issue today. Please note that I am in eastern time (UTC -5:00) and am generally online between the hours of 10 AM and 4 PM and some evenings between 7 PM and 11 PM.

BeBoo :

Is you Samsung on your wireless network?

Customer:

Currently yes.

BeBoo :

As a test, can you please turn the WiFi off and try calling the phone again?

Customer:

Hi Brandon, nope still says Unknown.

BeBoo :

Ok, from your Samsung, please dial this number (you don't have to hit send) and let me know what it says: *#30#

Customer:

Incoming Caller ID Service is disabled, mmm

BeBoo :

Ah ha. Ok, now dial *30# (you may have to hit send for this)

Customer:

It gives me an error: "Connection problem or invalid MMI code."

BeBoo :

Interesting. Just a sec. Which carrier are you with?

Customer:

I'm in South Africa, Vodacom.

BeBoo :

That code should have worked - that is weird. Has the caller ID ever worked?

Customer:

No, I have had the phone for almost three months now.

Customer:

I haven't used it lots as I was busy switching over from another phone and number.

BeBoo :

Ok, let's try something. From the home screen, press the menu button, then tap Settings. Tap Call, then Additional Settings. You should have a Caller ID option. Tap it and see what it says in there.

Customer:

It is only for outgoing calls, I have set my Caller ID to "Show number" before and the setting is still the same.

BeBoo :

Ah, you are correct, it is only outgoing. Sadly, I think we have exhausted all the minor stuff we can try. Have you contacted your carrier yet about this?

Customer:

I have been travelling a fair amount and will be back in my hometown this Thursday, that would be my next step as it seems to be a software issue...

BeBoo :

I would first call your carrier and see if there is something they can push to the device to fix it. If not, the next step would be a phone restore

BeBoo :

If you have a linked Google account, your contacts and data will be saved.

Customer:

Ok, I sincerely XXXXX XXXXX Vodacom can sort this out without me having to do a restore...

BeBoo :

Yeah, I would leave restoring as a last resort. Do you need steps on how to restore your device, in the event you need to?

Customer:

No I will insist that they do it in store to eliminate any errors on my part.

Customer:

Thanks for the tip on Google account.

BeBoo :

It's a pretty easy process but if you feel better having them do it, that would probably be best.

Customer:

It isn't the process that bother me, If there is anything else that goes wrong I don't want give my carrier the loop hole of being able to blame me when I want to get a resolution.

BeBoo :

I understand. :)

Customer:

Thanks for shining light on the problem area.

BeBoo :

No problem. If there is nothing else I can help you with, please be sure to rate :)

Customer:

I shall do, thanks a million.

Customer:

I'll try and keep you in the loop once the problem is resolved, to assist you with future queries.

BeBoo :

That would be great. :)

Customer:

Cheers, XXXXX XXXXX soon.

BeBoo and 4 other Android Devices Specialists are ready to help you

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