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Nick H.
Nick H. , Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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Hi, My tablet is locked up, can reboot and the home screen

Resolved Question:

Hi, My tablet is locked up, can reboot and the home screen come up but i can not unlock it using the normal methode. Any thoughts to get it started??
Submitted: 3 years ago.
Category: Android Devices
Expert:  Nick H. replied 3 years ago.
Hi and welcomed to JustAnswer.com,

My name isXXXXX will assist you with your Android issues.

Are you at the lock screen to enter the lock code?

If you swipe to unlock your tablet, does the screen respond to your swipe?

Or Your tablet is asking for a passcode to unlock and you do not know the unlock code?
Customer: replied 3 years ago.

I can not swipe to unlock my tablet

Expert:  Nick H. replied 3 years ago.
Thanks John.

Please press and HOLD the Power button for 30 seconds. Your tablet should turn off. Press Power button again to turn on your tablet. See if you can swipe to unlock your tablet now.
Customer: replied 3 years ago.

did power down and up, still can not swipe to unlock!

Expert:  Nick H. replied 3 years ago.
Thanks John.

When did you have this problem?

Was the tablet dropped?

When and where did you purchase your tablet?
Customer: replied 3 years ago.

problem started this morning when I first went to start using it, no it was not dropped. I got it from the sprint store less than 2 weeks ago.

Expert:  Nick H. replied 3 years ago.
Thanks John.

Please turn off your tablet. Press and hold Power button until the tablet turns off.
Press and hold Volume Up and Power buttons for 15 seconds.
Do you see a Recovery menu comes up?
Customer: replied 3 years ago.

i get the androir with ftm in it, powers off and the blue blinking light comes on. that's it.

Expert:  Nick H. replied 3 years ago.
Thanks John.

Looks like your tablet might have corrupted. You should bring it back to the Sprint store to have it reset or get a replacement.
Nick H. and other Android Devices Specialists are ready to help you

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