In almost all cases like this, we have a couple options that are included as safety nets for Android Devices. When an Android Device is locked out like yours, wont work correctly, or wont boot, there is something called a Recovery Partition that we can boot into that offers us a few choices including a reset of the device. All Google Experience Devices, that are licensed to be true Android Tablets are required to have this Recovery Image present on all models. Here in-lies the problem. Your model tablet is not a Google Experience Licensed Device.
so even though it is just the security pattern that is locked there is nothing I can do?
I don't understand what you mean by "unlicensed devise". I bought it thru walmart. I don't see how it would not be licensed?
Also I know the security pattern, my daughter didn't. But it does not go back to that screen to let me enter it.
This tablet will play movies from netflix. I was also getting the message to go to google.com/accounts/recovery. I did this but could not figure out where to go from there. I thought since I did not have the tablet connected to the web services when it got locked out that I could not get any help through that.