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James
James, Sr. Android Expert
Category: Android Devices
Satisfied Customers: 15502
Experience:  Vast experience supporting and servicing Android smartphones and tablets.
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My tablets screen is frozen. How do i fix it.

Customer Question

My tablets screen is frozen. How do i fix it.
Submitted: 1 year ago.
Category: Android Devices
Expert:  James replied 1 year ago.
Hi, what kind of tablet is it?
Customer: replied 1 year ago.

Its aCoby Kyro 7 inch screen


 

Expert:  James replied 1 year ago.
Hi,
Turn the device off.
Hold the BACK and ON button together for 10 seconds.
Did the device reset?
Customer: replied 1 year ago.


now it doesnt power on


 

Expert:  James replied 1 year ago.
Try it again - will it power on?
Customer: replied 1 year ago.


what does it mean when it has an android sign and a triangle with the exclaimation point in it


 

Expert:  James replied 1 year ago.
It means the operating system won't load.
How old is it?
Customer: replied 1 year ago.


a few months

Expert:  James replied 1 year ago.
Thank you.
Since it is only a few months old, it is still under warranty.

Get it replaced by opening a warranty claim. Call: 800-727-3592


I know this is not what you want to hear and am very sorry to give you this piece of bad bad news, but it would be unprofessional of me to do otherwise. I hope you understand and that you are not going to shoot the messenger...

Please remember to rate my service using the faces below.


Thank you!

James.
Expert:  James replied 1 year ago.
Do you feel I gave you bad service?
Customer: replied 1 year ago.

I dont know if it was bad advice or not, I just know that it wasnt helpful to me at all.

Expert:  James replied 1 year ago.
The phone number where you can get the tablet replaced is not helpful?

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