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James
James, Sr. Android Expert
Category: Android Devices
Satisfied Customers: 15908
Experience:  Vast experience supporting and servicing Android smartphones and tablets.
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How to fix a frozen tablet screen?

Customer Question

My tablet's screen is frozen. How do I fix it?

Submitted: 4 years ago.
Category: Android Devices
Expert:  James replied 4 years ago.

Hi,

What kind of tablet is it?

Customer: replied 4 years ago.

Its a Coby Kyro 7 inch screen.

Expert:  James replied 4 years ago.

Hi,
Turn the device off.
Hold the BACK and ON button together for 10 seconds.
Did the device reset?

Customer: replied 4 years ago.

Now it doesn't power on.

Expert:  James replied 4 years ago.

Try it again - did it power on?

Customer: replied 4 years ago.

What does it mean when it has an android sign and a triangle with the exclamation point in it?

Expert:  James replied 4 years ago.

It means the operating system won't load.
How old is it?

Customer: replied 4 years ago.

A few months.

Expert:  James replied 4 years ago.

Thank you.
Since it is only a few months old, it is still under warranty.
Get it replaced by opening a warranty claim. Call: 8 0 0-7 2 7-3 5 9 2
I know this is not what you want to hear and am very sorry to give you this piece of bad bad news, but it would be unprofessional of me to do otherwise. I hope you understand and that you are not going to shoot the messenger...
Thank you!

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