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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8092
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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My Kindle says that it cannot connect to server (unable to

Resolved Question:

My Kindle says that it cannot connect to server (unable to open connection to SMTP server)
Can receive email but cannot send email.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Nick H. replied 1 year ago.
Hi and welcome,

My name isXXXXX will assist you with your Android issues.

Which Kindle model do you have? Fire, Touch, Keyboard or other?

You can receive email but cannot send? What is your email address ends with (after the @, like gmail.com, yahoo.com, quest.net, etc...)?
Customer: replied 1 year ago.

Have Kindle Fire @q.com

Expert:  Nick H. replied 1 year ago.
Thanks.

On your Kindle Fire, go to Email app. Under your email account, tap Menu button and select Settings. You will see Outgoing server. Tap it and please type out all the details on Outgoing Server Settings screen.

Thank you!
Customer: replied 1 year ago.

smpt.centurylink


ssl (always)


587


automatic


XXX@XXXXXX.XXX

grgrandma

Expert:  Nick H. replied 1 year ago.
Thanks Linda.

For SMTP Server, please change it to smtp.centurylink.net

Then hit Next and Save the settings. When done, please try to send or reply an email.


Please let me know if this answer worked out for you. If it does not work, PLEASE DO NOT RATE YET! Reply to me by clicking on the Reply to Expert button so we can continue to resolve this issue. Thank you!

Customer: replied 1 year ago.

Now it says Email provider Certificate Issue


We were unable to verify the provider's certificate. Would you like to accept the certificate or decline and try again.


When I hit accept is does nothing but go back to the same message.


Hit reject and it goes back to the outgoing settings page.

Expert:  Nick H. replied 1 year ago.
Linda,

Please change the SSL to NONE. Test it again.

Thank you!
Customer: replied 1 year ago.


Says: setup could not finish


 


Cannot connect to server.


(unable to open connection to Smtp server.)


Would switching my internet account from XP to windows 7 have any bearing? Also when I setup original account it was MyQwest and when I transferred to this computor it ended up CenturyLink.com.

Expert:  Nick H. replied 1 year ago.
Thanks Linda.

Please change 587 to 25. Test it again. If not working, change to 80.

Switching from XP to Windows 7 does not effect your email account. And Quest was acquired from CenturyLink. That is why you see CenturyLink.com now.
Customer: replied 1 year ago.


Still says same thing Setup could not finish.

Expert:  Nick H. replied 1 year ago.
Thanks.

Please change it back to 587 and NONE for security method. Test it.

If not working, you might want to remove this account. Then set it up again.
Customer: replied 1 year ago.

It did not work.

Expert:  Nick H. replied 1 year ago.
Thanks.

Did you remove the account and set it up again?

On your computer, can you receive and send emails?
Customer: replied 1 year ago.

I've been able to receive emails on the computor. I just sent an email to my daughter but probably won't get a reply for a day or two. Apparently according to my email i sent one email. That must be the one to my daughter. It didn't say if it reached her email or not.


 


I did not remove the account and set it up again. I'm not sure how to do it and I have a bad headache right now and have other things I need to get done tonight.

Expert:  Nick H. replied 1 year ago.
Thanks Linda.

We can continue tomorrow.

Please bookmark this page. Add to your Favorites or Bookmarks. Then please check back tomorrow. I will send you the instructions with pictures so you can remove and add your email account.
Customer: replied 1 year ago.


I am not familiar enough with windows 7 to know how to bookmark or go to favorites.

Expert:  Nick H. replied 1 year ago.
Use Ctrl + D then you will get to the Bookmarks window to add.
Expert:  Nick H. replied 1 year ago.
Linda,

To remove the email account:

Go to Email app.
Tap Menu button and select Accounts.
Tap and HOLD your email account on the list and select Remove account.

To add your email account:

Go to Email app.
Tap Menu button and select Add Account.
Tap Other.
Enter your FULL email address and password.
Tap Next.
If you are asked to enter server settings, enter the following info:

Username: complete email address
pop.centurylink.net
port 110
no encryption
Outgoing Server
smtp.centurylink.net
port 587 TLS (SSL if available)
requires authentication, use same settings as my incoming mail server


Please let me know if this answer worked out for you. If it does not work, PLEASE DO NOT RATE YET! Reply to me by clicking on the Reply to Expert button so we can continue to resolve this issue. Thank you!

Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8092
Experience: Sr. Android Expert, Phone Tablet Repair Shop
Nick H. and 4 other Android Devices Specialists are ready to help you
Customer: replied 1 year ago.

It didn't work. On incoming POP server switched to mail.q.com


security type -SSL(if available


Authentication type-Plain and the Port automatically changed to 995


What do you mean by no incryption? When I put in what you emailed it said: user name or password XXXXX server name incorrect.


 


On outgoing: I entered smtp.centurylink.net


Security TLS (if available) also tried TLS always, SSL( if available) and SSL (always) Set up couldn't finish on any of them.


Authenticated Login failed.(535 sorry)


Tried them all. Same thing! And what do you mean by 'requires authentication, use same settings as my incoming email server'? I tried every combination I could. nothing worked.

Expert:  Nick H. replied 1 year ago.
Thanks

please enter incoming settings. Server: mail.q.com port 110. None for security.

Outgoing: smtp.q.com 587 TLS for security.

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